Return Policy

At Mars Jewelers, we want you to feel confident about your purchase. Our return policy is simple:

7-Day Returns (Non-Custom Items)

You have 7 days after delivery to request a return on non-custom jewelry. To be eligible, items must be:

• Unworn and in the condition you received them
• Returned with all original packaging and certificates
• Accompanied by your receipt or proof of purchase

Contact us before sending anything back — items returned without contacting us first cannot be accepted.

Custom Jewelry

Custom and personalized pieces are made exclusively for you and are final sale. The only exception is if we're at fault — a mistake or defect on our end — in which case we fix or remake the piece free. We carefully confirm design details before production to ensure your piece arrives exactly as requested.

Return Requirements & Shipping

• All items must be returned in their original packaging. Returns missing packaging cannot be processed.
• We are not responsible for returns lost in transit. Refunds cannot be issued for items that do not reach us.
• Return shipping is not covered by Mars Jewelers.
• We only accept returns shipped through USPS. Please email us the tracking number so our team can locate your package quickly.

Order Changes & Cancellations

Once an order is placed, it is sent to production within minutes. Because of this, we cannot cancel, edit, or adjust orders after purchase. Custom pieces, materials, and manufacturing are prepared immediately.

Start a Return

DM @mars.jewelers on Instagram or email customerservice@mars-jewelers.com and we'll take it from there.