Warranty

Every piece from Mars Jewelers is covered against defects in how it was made. Here's exactly what's covered, what isn't, and how to reach us.

What's covered — 1 year

For 1 year from delivery, if your piece fails because of a manufacturing defect — a prong, clasp, solder joint, or link that wasn't made right — we repair or remake it free. That's the same standard the large jewelry brands use.

What's not covered

• Normal wear: scratches, scuffs, and metal wearing thin over time
• Damage from impact: anything bent, crushed, or broken from a drop or a blow
• Stones lost after a piece has been damaged
• Work done by another jeweler — repairs or alterations by anyone else void this coverage
• Pieces we didn't make

Free cleaning for life

Send your piece in any time and we'll clean it free, for the life of the piece. You cover shipping both ways — the cleaning itself is on us.

Resizing

We don't offer resizing. Rings are made to the size confirmed before production starts, so double-check your size before we begin.

Custom pieces

Custom pieces are final sale. The only exception is if we're at fault — a mistake or defect on our end — in which case we fix or remake the piece free.

Returns

Non-custom items can be returned within 7 days of delivery, unworn and in all original packaging. Custom pieces are final sale except where we're at fault, as above. To start a return, DM us or email us first — items sent back without contacting us first can't be accepted.

How to claim

DM @mars.jewelers on Instagram or email customerservice@mars-jewelers.com with photos of the issue and your order details. You'll get a yes or a quote before anything moves — never a surprise charge.